Course Outline
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
This qualification provides participants with the skills to obtain occupational positions such as:
- Administration Assistant
- Office Assistant
- Office Worker
- Data Entry Officer
| Course code | BSB30120 |
| Start date | Please refer to the course intake dates provided below |
| Delivery mode | Blended delivery: Face-to-face training, Virtual Classroom (Zoom) |
| Duration |
Domestic: 52 weeks
** Please note: Duration in weeks may vary depending upon the amount of contact days per week. Duration may vary depending on the cohort and industry requirements |
Entry Requirements
RTO Requirements
International Students
The entry requirements for International Students are:
Must be 18 years old or over
Must have completed year 12 or equivalent
Must have a minimum IELTS score of 6 or
Must have a minimum TOEFL score of 64 or
Must have a minimum PTE Academic score of 50 or
Must have a minimum Cambridge English Advanced (CAE) score of 169 or
Must have a minimum OET score of B for each component
Domestic Students
Training and assessments are conducted in English. Applicants must possess sound written and oral English skills. You will be required to complete a Pre-training and Language Literacy and Numeracy Assessment.
All assessment tasks are completed using a computer and internet, and it is recommended that students have these available before or at enrolment. Student must possess digital literacy skills to be successful.
For inquiries regarding additional requirements, international and domestic students are encouraged to reach out to us either by phone at 13 13 89 or +61 3 9450 0500, or by visiting contact page.
Training Package
There are no pre-requisite or any other training package entry requirements to enrol in this course.
Pathways
Pathways from the qualification
While MITT may not offer all the qualifications indicated within the pathway, the organization advises relevant progression that may be attained such as:
- BSB40520 – Certificate IV in Leadership and Management
- BSB40420 – Certificate IV in Human Resources
or upskill by attaining:
- BSB50420 Diploma of Leadership and Management
Employment or occupational pathway
Job roles related to this qualification include:
- Administration Assistant
- Office Assistant
- Office Worker
- Data Entry Officer
Assessment Methods
MITT utilizes a range of assessment methods to assess student skills and competencies. These are as outlined below:
- Question and answer/written assessment tasks
- Role play/practical demonstration and observation of skills (as applicable)
- Observation of skills in a simulated environment (as applicable)
Assessment will be either a Recognition of Prior Learning pathway or a Training and Assessment pathway. For a Training and Assessment pathway, participants are advised of the assessment requirements at the start of each training session. Students not achieving competency in any of the assessments will be required to undertake another assessment under the terms and conditions of MITT’s reassessment policy.
RPL/Credit Transfer
You can apply for recognition of prior learning, academic credit and work experience towards this qualification. During the course of your life you will develop a wide range of skills and knowledge. Through work, volunteer roles, family commitments and various tasks undertaken in everyday life, you are building up a bank of knowledge. The evidence of these skills and knowledge accumulated can be used to help you gain a qualification.
Click below for further details:
Course Intake Dates
Units of study
To be awarded this qualification, competency must be demonstrated in 13 units,
consisting of 6 core units and 7 elective units
(NB: Elective units may vary by state and are subject to change to meet client and industry requirements)
| Unit Code | Unit Name |
| Core | |
| BSBCRT311 | Apply critical thinking skills in a team environment |
| BSBPEF201 | Support personal well-being in the workplace |
| BSBSUS211 | Participate in sustainable work practices |
| BSBTWK301 | Use inclusive work practices |
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBXCM301 | Engage in workplace communication |
| Electives | |
| BSBOPS303 | Organise schedules |
| BSBHRM416 | Process payroll |
| BSBINS202 | Handle receipt and dispatch of information |
| BSBOPS301 | Maintain business resources |
| BSBPUR301 | Purchase goods and services |
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
** Please note: electives may vary by state and are subject to change to meet client and industry requirements.
